Our Reviews

Great service. Was able to get me in and out quickly. Service reps are friendly and very helpful

Service is great, just got to say one thing about getting car washed and vacuumed here is not always the best experience. My truck was not vacuumed and windows were not that clean. This happened to me on the two times.

I had to replace a battery that you guys killed . I turned the volume down each time I get out . Got in my car it was up. The car was so dirty you could not tell it was black. I would call and nobody would call me back It is a new paint job. Im not happy at all . This was a recall fixs .. how dare you guys do what you did . I was told it was safe safe from what

Great place to ave my cars serviced.

Great Job looking very my car I’m so thankful for a beautiful vehicle I’m getting great compliments peoples love it thank you so much Micheal chevorlet❤️❤️❤️🕊️

Great service and assistance with my Chevy Bolt - highly recommend!

Friendly staff work was done in a timely manner

After the sale, it has been nearly impossible to get an answer about anything! Absolutely disappointing!

Flores is a good person to help people thanks

For the most part, 100%. But one big problem. They did not return my wheel locks tool to me. I left it in the middle console. It wasn't there when my vehicle was delivered back. I didn't notice until I had left. I called and notified service it was missing. I returned. They found it laying on the driveway. Apologized. This should not happen at a respectable dealership. So I must mark their performance down - 0%. I feel I should be compensated for my inconvenience!

Poor communication among staff and very slow ordering, and gathering information process to slow Need to stay on point if a customer comes in take care the entire situation not put it for later and later to where they have the vehicle for 7 weeks

I trust there service they always give good quotes on service compared to other dealers.

Cruz was very nice and knowledgeable! He explained the different packages they offer and helped me choose the one that best fit my needs.

They ordered a hood sensor for my truck from when I was in before to have a oil change it triggered the check engine light so they said they would order one and replace it so that was what this scheduled appointment was for.

My sales representatives name is Gary Womack and finance manager, Mike Delgado both very professional and friendly easy to work with thank you

Had my first service appointment and everything went super smoothly. The team was friendly and professional, and my advisor was awesome. She was really helpful and easy to talk to. They explained everything clearly. 10/10

The good: I was able to bring my car in the same day I called. Everyone was very polite. My service tech went out of his way to get me back to work when the shuttle was late. The bad: The driver of the shuttle that was supposed to run every hour didn't arrive until about 20 past the hour and I then saw him joking and laughing with other guys, making no effort to get the shuttle going. My service tech finally brought me back to my office. I went in for 3 things: (1) I had warning lights coming on and off on my dash. (2) My car was not starting well and I thought it was probably the battery. (3) I needed an oil change. I was very clear about what I needed. Only one thing was addressed - the battery. I was told it was all done but when I picked up the car the next day, the dash lights were still on and the oil change light was lit. I had to bring it back the day after that to complete the oil change. The dash lights were then looked at and determined to be a sensor issue, sensors not in stock. I thought I had paid to get them fixed - I paid almost a thousand dollars and had to spend 3 days dealing with it. The dash lights are still on. I flatly refuse to pay more for the sensors to be changed out. I don't know who is responsible for the poor level of service. When I got my invoice, I saw that the only thing written about my concerns when I brought it in was the poor starting. Nothing about the oil change or the dash lights. The guy who was driving the shuttle that day was disgraceful. The other people I interacted with were extremely friendly and seemed like they wanted to help but the fact that I had to go in for 3 days for relatively simple things and they're still not fully addressed is very discouraging. Do better.

Everyone we came in contact with during the purchasing process was very professional and polite, however the after sale experience getting an appointment for the initial set up on the functions of the computer systems in the vehicle is much less than satisfactory; having to wait a month to get an appointment is nonsense and definitely disappointing.

When I drop off my chevy 2500 HD truck for an oil change Check in was not so great.

Great

Cruz was very helpful!

Great service advisor, and trusted technicians.

They been nice an respectful

Miguel was Great very helpful and informative took care of my car Thank you Madera Chevy

Except for Finance Mgr., all went great.

Amazing! Miguel is our salesman and he is always so patient and knowledgeable! Grateful to have purchased with him.

Vehicle got towed in Wednesday night. They didn’t even look at it Thursday. I didnt get a status update until after regular business hours. Then when I picked up the vehicle there was damage to it

Cruz Becerra is one of the reasons we continue to go back. He has exceptional customer service skills and is always willing to help! Overall, all the Service Team is very friendly and helpful and most importantly receive us clients with a smile. We appreciate you all!!

Love it

Elena was fantastic!

N/a

They always have great service and have many different service options.

I was being help by Elena Flores and she is great. Listened to my concerns and had the techs look into the issue and find some solutions. Great communication overall 5 stars for her.

great service

I like this dealership and have been loyal to them for 20 years and will continue to be. The service on the Tahoe took 10 service days which seems longer than necessary and required many follow-up telephone calls. The bill was also hefty, particularly the cost of parts. I am optimistic about the quality of the work on the vehicle.

My experience was awful, I dealt with Maria Maciel whom I had dealt with in the past at Gill Auto in Madera and my experience were the same little to no urgency when communicating about my vehicle poor communication regarding my rental. My vehicle was given to me in poor condition as well I was told it would be cleaned and it was far from that! It smelled moldy and the vehicle was allegedly serviced for mold and parts were replaced I really have no idea if that was even done. I honestly will never come to this dealership again if my life depended on it and I will Encourage others to not come as well. My vehicle had 3 miles added to it, it’s an EV and there wasn’t a full charge and the dealership had my vehicle for 6 weeks! Makes no sense they obviously do not take pride in caring for the costumer and I am so distraught by this that I am seeking legal assistance.

Everything was perfect, Thanks

Most excellent service. The Prices seem high for parts and labor 314$ for a job that should not take more than an hour

Best experience ever.... very friendly and professional advisor, keep me updated and got me back on the road in no time. Thank you Karen you are now on my favorites list

Fast and easy oil changes. Service advisor Cruz is very attentive and honest.

Everyone i had contact with was courteous and helpful, my vehicle was serviced in a very reasonable time.

Great place for service.

Miguel was great! Right on top of everything! Great car wash too!

Very good experience, Elena was great. Need to bring it back in for a replacement of a sensor, tire monitor, probably next month.

Your service is excellent and your people do a great job thanks

I will happily take my cat there again for service.Thank you Maria and technicians.

NA

My check in was very seem less & prompt. My service advisor was very friendly attentive & knowledgeable to my truck’s needs as well as mine. He went through my vehicle check list thoroughly & educated me on my current & future vehicle maintenance. Thank you Cruz I look forward to my next visit.

Car was in there for a while only thing was when we picked up car car was not washed very dirty. Some of my carbon fiber pieces got sun damaged from them parking my c8 in the sun. The guy that helped me was great last name Reynoso

good

Great service, respectful, and quick

I appreciate the service and customer service. They gave me an appointment and serviced my car the same day. Thank you!

Same problem different day. Care is broken again

Miguel Flores was very helpful.

No me revisaron qe tiene. Le prende la luz en el tablero y se los dije pero así me lo dieron pésimo servicio

Everyone from person scheduling my appointment to the service advisor were very professional and helpful. .

The girl who helped me was great ,everything went smooth

Cruz was helpful and good communication and explain everything

Quick service but no follow up as he mention regarding the corvette emblem on my rim which I also brought up to Tyler shortly after we bought the vehicle

Had an appt at 10:15 for oil change, they did not finished until 4:30 i had went in prior to see if it was ready and i was told because i was not waiting in store that my truck was not a priority even though i had an appt. When i proceded to leave my engine lights were on because technican failed to reset the settings..very bad customer service no communication.

Easy in and out, Finished service as promised.

The service was good. The only problem my sticker for next service was not place on the car.

Went in for recall repair and my dash was cracked before hand,I wasn't told there would be an issue... after the repair it was broken into pieces not just cracked 😔. IWas told they would reach out to me for a resolution and nothing yet... :(

Great service and communication from Cruz. A lot better than previous visits.

It was fast. The people who helped me were very friendly.

Great service friendly people.

The vehicle took several hours for a standard oil change service appointment, and was completed much later than promised. My service advisor did not communicate with me. I had to call for an update as well as to request that recommended service be conducted based on the inspection report.

We are extremely dissatisfied with this service. We brought the truck in for a diagnostic of specific engine codes, yet the initial inspection focused on unrelated maintenance items we never requested. We repeatedly had to remind the advisor to investigate the codes we originally came in for, experienced poor communication, unanswered calls, and conflicting information throughout the week. After paying over $800 for diagnostics and replacement of the temperature sending unit, we picked up the truck only to have it overheat before we made it home. We later found the housing around the newly installed sensor had been damaged during the repair, requiring us to fix it ourselves. The original codes were still present, over 20 additional codes appeared, and we never received a meaningful diagnostic report explaining what we paid for. This repair has cost us additional money for a rental vehicle, lost work time, and more repairs. Instead of solving the problem, we left with a truck in worse condition than when we brought it in. Based on our experience—and seeing another customer return immediately after breaking down following service—there appears to be a serious quality control issue that needs to be addressed.

Good service

Elena from the service department was kind and on top of keeping me updated on my truck. She explained what the issues were thoroughly and honest about how long it would take to get it fixed.

El trabajo lo hicieron rápido y con mucho respeto

Excellent in the time it took to service my truck, very friendly staff.

Oscar and Monse were very attentive to my vehicle needs and making sure I was explained the process of the services and prices.

Great service

Because after they service my transmission now I have a slip in it and it's going to ruin my transmission so they're going to have to fix it for free they messed it up I had no issues with my car since I had it last April when I bought it for cash took it in over 80,000 miles to get my transmission serviced and this is how I get it back my transmission slips

Michael was awesome! Helped me get into a new car . Kind friendly and caring

Great service 10/10 recommended by my sister Nancy Romero M. And her salesperson Elizabeth the best customer service

I still have the fault on my car and the only response I get is they are going to reset it.

Everyone is friendly and accommodating had my pickup serviced and gone in a hour

Karen is always very helpful and kind.

Cruz is always great. Professional, polite, and friendly.

Scheduling appointment with Natalia was easy. Miguel my service advisor was very thorough and very informative about my vehicle. Both personnel I give 5 stars.