Our Reviews

Thankyou for being patient with me and my sons when we went in for a vehicle!! Appreciate it

Everyone was amazing. From the second we walked in… to the moment we left. Couldn’t have asked for a better car buying experience.

They were able to get my truck in right away. The customer rep was immediately with me. I do not live in Madera and I had to stay and wait for my truck to finish. I wish I was offered a shuttle or courtesy vehicle

Service was slow waited 2 1/2 hours and nobody could give me an answer when I asked why it was taking so long. Everybody seemed confused even though I told him I needed to get back to work.

To start I think I dealership should have let me know that there’s no shuttle service on the weekends, that way I would have made arrangements to get picked up and dropped off. Also it never fails that I take my vehicle in to get service be my 2015 Silverado or 2021 Tahoe the floor mats always have oil on them the steering wheel and seat , door handle. When you call to let service department know they make it sound like it’s NO big deal. This happens every time. Maybe a little training or slow down, I understand there on a time limit. But think of it as your own vehicle. Would you like it returned that way.

Awesome it was taco Saturday can’t complain staff was awesome

over all great dealership

Jerod Davis was “Friendly and very professional “ , the vehicle service was excellence.

The experience was wonderful and helpful, Dely She is so kind and knowledgeable

Shout out to the Madera Chevrolet team! Great service from all team members on our truck purchase even though it ran late into the night. Feel this was the best customer service experience I have had purchasing a new vehicle. Very satisfied with the level of service and the value on my new truck. Thank You!

Fast

The crew was great to work with and a pleasure of doing business Still haven’t got to see my truck

No communication, hard to get a hold of my service advisor.

Not satisfied that can’t find my car on there system change filter not reset filter left open windshield washer box cap Oil drip around. Oil refill cap

Came in with no appointment and my need was taken care of in a timely manner.

Got help right away and the person was friendly

I was being upsold air filters that were clearly not needed. They mentioned they were critical to replace and I declined the $200 charge drive home pulled the filters out and they were clean like new

Salesman was nice, down to earth. No pressure, no trickery.

The service was very quick.

It's a pleasure when a dealership can help a customer buy a vehicle in a timely manner.

From beginning to end, we really appreciated all the staff. Thank you

Maria was very detailed and professional, even when I asked those tough questions.

It was good

The worst customer service ever. Not only was I lied to about my warranty to cover repairs, I was charged over 1k for an unauthorized transmission pan drop. Nobody ever contacted me for updates. When I went to pick up my vehicle I was forced to pay, only to find out AFTER PAYING that my vehicle was not ready to go. I will never bring my vehicle here and this situation will go public.

Cruz …es muy amable y pasiente para explicar cualquier pregunta les hasia falta una persona como el … muy agradable

Service is excellent. Great customer service.

Experience was barely average paid over 1000 dollars for a transmission service and not receipt. I was told I would receive it threw my email and nothing was there so I will be contacting manage

Jose was very courteous upon my arrival and friendly

It's a pleasure to have a dealership and personnel to take of my vehicle.

Great service

Exelent

Set appointment for 10 AM. For smog test, sat in waiting room for 1hr. I waited 1 hrs then asked when car would be ready. Told maybe 3 more hours they were backed up and short of mechanics that could do test. Ask for car back, went to another garage ask if he could do smog test and when. He said right now, 30 minutes later headed home test done. Very bad service experience with your service center.

Nothing further to say other than highly disappointed

NA

Great service. Was able to get me in and out quickly. Service reps are friendly and very helpful

Friendly and good service

I will happily take my cat there again for service.Thank you Maria and technicians.

Everyone we came in contact with during the purchasing process was very professional and polite, however the after sale experience getting an appointment for the initial set up on the functions of the computer systems in the vehicle is much less than satisfactory; having to wait a month to get an appointment is nonsense and definitely disappointing.

After the sale, it has been nearly impossible to get an answer about anything! Absolutely disappointing!

Poor communication among staff and very slow ordering, and gathering information process to slow Need to stay on point if a customer comes in take care the entire situation not put it for later and later to where they have the vehicle for 7 weeks

Service is great, just got to say one thing about getting car washed and vacuumed here is not always the best experience. My truck was not vacuumed and windows were not that clean. This happened to me on the two times.

Flores is a good person to help people thanks

I had to replace a battery that you guys killed . I turned the volume down each time I get out . Got in my car it was up. The car was so dirty you could not tell it was black. I would call and nobody would call me back It is a new paint job. Im not happy at all . This was a recall fixs .. how dare you guys do what you did . I was told it was safe safe from what

Cruz was very nice and knowledgeable! He explained the different packages they offer and helped me choose the one that best fit my needs.

They ordered a hood sensor for my truck from when I was in before to have a oil change it triggered the check engine light so they said they would order one and replace it so that was what this scheduled appointment was for.

Cruz was very helpful!

When I drop off my chevy 2500 HD truck for an oil change Check in was not so great.

I trust there service they always give good quotes on service compared to other dealers.

Great

Everything was perfect, Thanks

Had my first service appointment and everything went super smoothly. The team was friendly and professional, and my advisor was awesome. She was really helpful and easy to talk to. They explained everything clearly. 10/10

My check in was very seem less & prompt. My service advisor was very friendly attentive & knowledgeable to my truck’s needs as well as mine. He went through my vehicle check list thoroughly & educated me on my current & future vehicle maintenance. Thank you Cruz I look forward to my next visit.

Great place to ave my cars serviced.

I still have the fault on my car and the only response I get is they are going to reset it.

Great Job looking very my car I’m so thankful for a beautiful vehicle I’m getting great compliments peoples love it thank you so much Micheal chevorlet❤️❤️❤️🕊️

Great service and assistance with my Chevy Bolt - highly recommend!

good

They been nice an respectful

Great service, respectful, and quick

Miguel was Great very helpful and informative took care of my car Thank you Madera Chevy

My sales representatives name is Gary Womack and finance manager, Mike Delgado both very professional and friendly easy to work with thank you

Car was in there for a while only thing was when we picked up car car was not washed very dirty. Some of my carbon fiber pieces got sun damaged from them parking my c8 in the sun. The guy that helped me was great last name Reynoso

For the most part, 100%. But one big problem. They did not return my wheel locks tool to me. I left it in the middle console. It wasn't there when my vehicle was delivered back. I didn't notice until I had left. I called and notified service it was missing. I returned. They found it laying on the driveway. Apologized. This should not happen at a respectable dealership. So I must mark their performance down - 0%. I feel I should be compensated for my inconvenience!

Great place for service.

Everyone from person scheduling my appointment to the service advisor were very professional and helpful. .

Except for Finance Mgr., all went great.

I appreciate the service and customer service. They gave me an appointment and serviced my car the same day. Thank you!

Friendly staff work was done in a timely manner

The good: I was able to bring my car in the same day I called. Everyone was very polite. My service tech went out of his way to get me back to work when the shuttle was late. The bad: The driver of the shuttle that was supposed to run every hour didn't arrive until about 20 past the hour and I then saw him joking and laughing with other guys, making no effort to get the shuttle going. My service tech finally brought me back to my office. I went in for 3 things: (1) I had warning lights coming on and off on my dash. (2) My car was not starting well and I thought it was probably the battery. (3) I needed an oil change. I was very clear about what I needed. Only one thing was addressed - the battery. I was told it was all done but when I picked up the car the next day, the dash lights were still on and the oil change light was lit. I had to bring it back the day after that to complete the oil change. The dash lights were then looked at and determined to be a sensor issue, sensors not in stock. I thought I had paid to get them fixed - I paid almost a thousand dollars and had to spend 3 days dealing with it. The dash lights are still on. I flatly refuse to pay more for the sensors to be changed out. I don't know who is responsible for the poor level of service. When I got my invoice, I saw that the only thing written about my concerns when I brought it in was the poor starting. Nothing about the oil change or the dash lights. The guy who was driving the shuttle that day was disgraceful. The other people I interacted with were extremely friendly and seemed like they wanted to help but the fact that I had to go in for 3 days for relatively simple things and they're still not fully addressed is very discouraging. Do better.

Everyone is friendly and accommodating had my pickup serviced and gone in a hour

Great service advisor, and trusted technicians.

Karen is always very helpful and kind.